Authentic Aesthetics – Terms and Conditions of any treatment(s) undertaken at the clinic
Cancellation Policy
Deposits are required for all new clients in order to book an appointment. This cost is fully deductible against your selected treatment other than a general skincare consultation. This is charged at £20 for a 75 minute consultation and skin analysis so your £20 deposit covers the price of your consultation. Reminder texts are sent out 48 hours prior to your appointment, should you need to cancel or reschedule please do so at this point or prior to avoid being charged a cancellation fee.
Cancellation the day prior to your appointment will incur a £20 cancellation fee per hour of appointment (2 hour appointments will be charged at £40 and so on). This purely covers our staff’s salary and overheads, we do not make any money off of this charge, it simply prevents us from losing money. Cancellations on the day of your appointment or no shows will incur a 50% charge of their treatment cost. For clients on a package paying by direct debit, you will incur a 50% charge of your monthly package payment amount if you cancel on the day or no show. The same charge will be applied if this happens a 2nd time. If it happens a 3rd time the treatment will be removed from your remaining package treatments. We understand that life happens and sometimes cancellations cannot be helped, we will review each client’s cancellation reason on a case by case basis.
Packages and Memberships
All packages purchased are non-refundable 14 days after purchase.
If you miss a direct debit payment, we reserve the right to charge you a late payment fee.
For all skin memberships your treatment date must be after your direct debit payment date. Please ensure you book your appointments after your direct debit date.
All memberships and packages must be maintained for a minimum of 3 monthly payments in order to receive treatments and products at the discounted rate. In the event of cancellation or default within this period, you will be liable for any outstanding costs.
Pregnancy and Breastfeeding
Aesthetic treatments have not been tested on pregnant or breastfeeding women, if you have not been having treatment with us previously, we can only provide skincare consultations, dermaplaning and LED light therapy treatments.
For existing clients who have had multiple HydraFacial with no issues we can tailor the treatment to be safe for pregnancy once you have signed the pregnancy consent form to explain that you understand that these treatments have not been tested on pregnant or breastfeeding women. Other more invasive treatments such a Radio Frequency, Plasma, MicroNeedling and ACP Blemish Removal cannot be carried out during pregnancy.
In the event you set up a package or membership and are pregnant or breastfeeding, we will suspend treatments for this duration and pause any future payments until you are ready to resume treatment. Any treatments or payments on your account prior to pregnancy will be honoured for 2 years after cancelling or pausing payments.
New Patients
New patients wanting to secure an appointment at Authentic Aesthetics, will be required to pay either the full consultation fee or a deposit for treatment prior to their first appointment. This amount is redeemable against any treatment you decide to go ahead with. If you decide not to go ahead with treatment, fail to attend your appointment, cancel or reschedule less than 48 hours before your appointment this deposit will not be refunded.
Referral Scheme
Any clients that have been referred by an existing client must put the referring clients name down on their check in form under the ‘where did you hear about us section’. The referral voucher is for £25 and only able to be used against treatments (excluding treatments that are on special offer). The referring client will also receive a £25 voucher which can be used against treatments once the referred client has attended and paid for their appointment.
These vouchers are not able to be used against skincare purchases and are non transferable.
Gift Vouchers
Gift vouchers can be purchased for any specified monetary value, or for a specific treatment.
As gift vouchers are purchased in cash value, they can be used against any treatment or products with us.
Gift vouchers are valid for 12 months from the date of purchase and this date is clearly stated on all vouchers. They cannot be used after this date has passed.
All gift vouchers come with a code, this code must be presented to reception when making payment in order for the voucher to be redeemed. Vouchers are not valid without this code and will not be accepted as a method of payment.
General Clinic Offers & Discounts
Discounts cannot be backdated. If a product or treatment goes on promotion after you make a purchase, we are unable to apply the discount retrospectively. We always strive to provide patients with as much notice as possible when running offers and discounts.
Offers apply only to purchases made during the promotional period, the stated end date of each promotion is final and cannot be extended if you miss it.
Only one discount can be used within a single transaction i.e if we run a promotion on a treatment, you cannot also use a referral voucher for example.
Please make a note of any expiry terms and conditions when we run one time offers or discounts, these may be a shorter time period than normal.
General Terms and Conditions
I understand that I must avoid alcohol, aspirin and non-steroidal anti-inflammatory drugs, such as ibuprofen, for at least 24 and preferably, 48 hours prior to any treatment and that Authentic Aesthetics cannot be held responsible for any adverse effects resulting from the use of these substances.
I understand that the practice of medicine and surgery is not an exact science and therefore that no guarantee can be given as to the results of the treatment(s) that I have agreed to undergo. I accept and understand that the goal of this treatment is improvement, not perfection, and that there is no guarantee that the anticipated results will be achieved and that treatments may sometimes be unsuccessful.
I understand that Authentic Aesthetics do try to run the clinic efficiently and on time, however, there are always occasions when appointments run behind schedule due to factors beyond our control. I understand that if Authentic Aesthetics keeps me waiting, I will be seen as soon as possible.
I agree that if I am running late to my appointment, I will let Authentic Aesthetics know so that the clinic can try and alter our appointments accordingly. I understand that if I am late, my appointment may be delayed further by later appointments being seen on time.
If you arrive more than 10 minutes late for your appointment we cannot guarantee you will be seen and your appointment may have to be rescheduled. Any membership, package or complimentary treatments will be forfeited from your account.
Reassessment appointments, or any appointment made as a result of genuine concerns about the treatment will be free of charge. I do understand that Authentic Aesthetics reserves the right to apply a charge, indicated in advance, for our time in some circumstances.
I understand that Authentic Aesthetics reserves the right to refer non-payments to debt collection agents.
I understand that all treatments must be paid for at the time of treatment. Cash and credit/debit cards are accepted.
I understand I will be seen on my own unless a chaperone/translator is required.
I understand that Authentic Aesthetics cannot allow children under the age of 18 into the clinic.
I understand no food can be consumed on our premises.
I confirm I am 18 years or older.
